Shipping Policy

Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Between November 15 and December 24 processing times may be longer due to high order volume.

Domestic Shipping Rates and Estimates

We offer free flat rate shipping inside the USA. 

 

Local delivery

If you offer local delivery or in-store pickup to customers in your area, you can dedicate a section of your shipping policy page to explain the process or create a separate shipping page specifically for local customers. 

Free local delivery is available for orders over $100 within Salt Lake City. For orders under $100, we charge $5 for local delivery.

Deliveries are made from 1-5pm on M-F. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

International Shipping

We don't offer international shipping to the following countries: [list of countries]. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at whatsup@infinitegames.fun with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 24 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at whatsup@infinitegames.fun with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at whatsup@infinitegames.fun